There is a moldy smell coming rom my washer. Do you guys have any idea how to get rid of it?
Many of our customers who have front load washers use additives that you can buy from your local appliance dealer. These additives work wonders at removing mold and mildew smell from your washer.
Do you buy or sell new or used appliances?
No, Appliance Repair Expert Repair is strictly an appliance repair company.
How long will it take to get my appliance/s repaired?
We always try to finish the repairs on the day of appointment, however depending on the complexity of the problem and availability of parts, repairs may have to be delayed until the proper parts and tools needed are available.
What if I need to cancel my appointment because something comes up?
We understand that emergencies can occur. In the event that you become unavailable on the day of the scheduled appointment, please contact us at 718-708-2638 before your scheduled appointment to advise us of the change.
What kinds of appliances do you repair?
We at Appliance Repair Expert Repair can repair various brands and types of refrigerators, dishwashers, stoves, washer and dryers, and ovens.
Why is my washer shaking, do you guys know?
If your washer is level and all it's feet are planted on the floor, it may be because of your loading and sorting. Try smaller loads and see if the washer still shakes. If the problem persists, please contact us at 718-708-2638 so we can diagnose and fix the problem.
What if the part needed for my repair is not available?
In cases where we do not have the part/s needed for your repair, we will order it from our supplier and come back to finish your repairs as soon as we receive the part.
If you need to order a part, how long will it take?
In most cases, it only takes a few days - unless the part needed needs to be special ordered or is not easily available to our suppliers. Prior to ordering the part, we will let you know of the estimated time of arrival, as well as the cost of the part and repair for your approval.
Should I have my appliance repaired or just get a new one?
That is a very good question and unfortunately, there is no clear cut answer. It will depend on how old your appliance is and how severe the problem. In some cases, it is wiser to get a new one, in some it is wiser to have your old appliance repaired. We cannot say for certain unless we are able to check your appliance.
My dishwasher isn't cleaning my dishes properly. Do you guys have any idea what the problem could be?
This problem could be caused by many things but there are a couple of things you can check. Is the water hot enough? Are you using the correct type of soap? Are you using hard water instead? If a white fill develops on your dishes or your washer you may need to change your soap or clean your dishwasher regularly. If problem persists, you may need to have a professional diagnose the problem.
Can you provide me with a ballpark estimate for the repair during a phone consultation?
Unfortunately we are unable to do so as there can be many different reasons as to why the symptoms or problems occur. Without being able to see the unit and diagnose the problem personally, all we can do is make an educated guess.
Can I leave while the repairs are being done in my home?
For safety and security reasons, we always require that someone you trust be present while we do work, if you are not personally available. Additionally, an adult should always be present especially in the case where minors are present.
In cases where you need to order my parts, do I need to pre-pay for the parts?
It depends. In cases where we need to do a special factory order, those are typically non-returnable so we ask our customers to pre-pay for the parts and the delivery fee.
How will I know if my appliance is worth repairing?
We can help give your unit a full diagnostic check to see if the appliance is worth the repair costs. If after the diagnostic check, you decide not to push through with the repair or the unit is no longer repairable, you will only be charged the diagnostic fee for the service call.
I have an appliance that needs to be repaired. Do I need to bring the unit to you?
No, we come out to your home or location so we can repair your appliance.
What could be the problem with my stove if it doesn't heat up?
There could be many different reasons as to why your stove no longer heats up. It could be that the circuit breakers tripped, your gas stove may not be turned on, the thermostat on your stove malfunctioned and many other reasons. Be sure to check the connections, circuit breakers and valves. If the circuit breakers are okay, the stove is turned on and the valves are fully functional, you may need to ask a professional to come and check your stove to diagnose the problem.